Washing machine not filling with water: causes and safe checks

Usually simple

Quick answer

If no water goes into your washing machine, or it fills very slowly, the tap may not be fully open, the inlet hose may be kinked, or the small mesh filters in the hose may be blocked. Low household pressure and a drain hose that siphons water out cause it too. A faulty inlet valve needs an engineer.

Also covers: washing machine not taking in water · washing machine filling slowly · no water going into washing machine.

Likely causes

What you can safely check yourself

Stop and call a qualified engineer if:
  • Water flow at the tap is too low, or the tap or valve is seized. That is a plumbing job for a plumber or your water supplier, not the appliance.
  • A hose is split, bulging, cracked or leaking at the connection. Stop using the appliance until the hose is replaced.
  • The code or problem comes back after you’ve done the safe checks on this page.
  • The next step would mean removing a cover or panel, or working on the pump, valves, heater, motor, door lock or wiring. That is a job for a qualified engineer.

Work through these in order. Stop as soon as one of the signs above applies.

Make sure the water tap is fully open

  1. Find the isolation tap or valve on the pipe feeding the appliance, usually under the sink or behind the machine.
  2. Check it is turned fully on. On lever valves, “on” is usually when the lever lines up with the pipe.
  3. If other taps in the house have low pressure too, the problem may be the mains supply rather than the appliance.

Don’t force a stiff or seized valve. It can break inside without opening.

Check the water inlet hose for kinks or damage Take care

Before you start
  • Switch off and unplug the appliance at the wall socket before you touch hoses, filters or the back of the machine. Make sure your hands and the plug area are dry.
  • The appliance is heavy. Pull it out slowly, ideally with help, and don’t strain the hoses or the cable.
  1. With the machine unplugged, ease it forward far enough to see the hose behind it.
  2. Follow the inlet hose from the tap to the machine and straighten any kinks, sharp bends or places where it is squashed against the wall.
  3. Look along the hose for splits, bulges or drips at either connection.

Don’t use the machine if the hose is damaged. Replace the hose first.

Clean the inlet hose mesh filters Take care

Before you start
  • Switch off and unplug the appliance at the wall socket before you touch hoses, filters or the back of the machine. Make sure your hands and the plug area are dry.
  • Turn off the water supply tap to the appliance before disconnecting any hose.
  • Expect water to come out. Put towels and a shallow tray or baking dish down first.
Inlet hose mesh filter Inlet hose Connector unscrew by hand, tap off Mesh filter Rubber seal The filter may be at the tap end, the machine end, or both.
Inlet hose mesh filter. Positions vary by model — check your manual.
  1. With the tap off, unscrew the inlet hose. Depending on the model the small filter sits at the tap end, at the machine end, or both. Your manual shows where.
  2. Take out the small mesh filter (some lift out with fingers, others with tweezers) and rinse it under a tap to clear grit or limescale. A soft toothbrush helps.
  3. Refit the filter and any rubber seal exactly as they came out.
  4. Reconnect the hose hand-tight and turn the tap back on slowly. Check both ends for drips before you plug the machine back in.

Don’t run the machine without the filters fitted.

Don’t overtighten plastic connectors with tools.

Check the water flow with a bucket test Take care

Before you start
  • Turn off the water supply tap to the appliance before disconnecting any hose.
  1. With the tap off, disconnect the inlet hose from the tap end (or use a nearby tap on the same supply).
  2. Hold the hose end in a bucket, or put the bucket under the tap, and turn the water on fully for a timed period.
  3. Compare what you collect with the figure in your manual or in the brand note below. A weak flow points to the supply, not the appliance.
  4. Reconnect the hose hand-tight and check for drips when the water is back on.

Check the drain hose position and for kinks Take care

Before you start
  • Switch off and unplug the appliance at the wall socket before you touch hoses, filters or the back of the machine. Make sure your hands and the plug area are dry.
  • The appliance is heavy. Pull it out slowly, ideally with help, and don’t strain the hoses or the cable.
Drain hose height and standpipe Outlet height min–max: see your manual Don’t push the hose in too far it can siphon or block No kinks or loops
Drain hose height and standpipe. Positions vary by model — check your manual.
  1. Check the drain hose behind the machine is not kinked, twisted or squashed against the wall.
  2. Check how far the hose goes into the standpipe or sink trap. Pushed in too far, it can siphon or block.
  3. Check the height of the hose outlet against your manual. Manufacturers give a minimum and maximum height above the floor or the machine base.
  4. If the hose has been extended, check the joint. Extensions narrow the flow and make blockages more likely.

Showing an error code?

These codes are related to this problem. Codes differ by brand, so pick yours:

Related problems

Brand guides: AEG, Bosch, Hoover, LG, Miele, Samsung, Zanussi. More washing machine problems and codes, or use the fault finder.

Sources

Last checked against these sources: .

We write every page in our own words from manufacturer guidance and check it against the sources above. If your manual says something different, follow your manual. How we check.